Terms and Conditions – My Virtual Assistant Inc.

Effective Date: February 17 2025

Welcome to My Virtual Assistant Inc. By using our website and services, you agree to comply with the following terms and conditions. If you do not agree with these terms, please do not use our services.

1. Introduction

These Terms and Conditions govern your use of My Virtual Assistant Inc. (“Company,” “we,” “our,” or “us”). Our company specializes in providing high-quality virtual assistant services to businesses worldwide. By accessing or using our services, you agree to these terms.

2. Services Provided

We offer subscription-based virtual assistant services, with options for one-time project-based assistance. Our services include, but are not limited to:

• Administrative Support

• Customer Service

• Digital Marketing

• Social Media Management

• Data Entry & Research

While we strive to provide the best service, we do not guarantee specific outcomes or business results.

3. User Responsibilities

To use our services, you agree to:

• Provide accurate and truthful information.

• Not engage in any fraudulent or unlawful activity.

• Comply with all payment and invoicing requirements.

Payment & Invoicing

• Payments are processed via Stripe for security.

• Clients may be billed weekly or monthly, depending on their agreement.

• Our services are prepaid unless otherwise agreed.

• Refunds are available for unused hours only.

• In the event of a dispute over hours worked, Hubstaff time-tracking data will be used as evidence.

4. Confidentiality & Privacy

We take privacy and security seriously. The following information is collected:

• Client Details: Name, email, phone number, payment details (encrypted via Stripe).

• Security & Data Storage: Information is stored using Google & Stripe’s security standards.

• Non-Disclosure Agreements (NDAs): All virtual assistants sign NDAs to protect client confidentiality.

• Non-Solicitation Policy: Clients are prohibited from directly hiring or poaching our virtual assistants.

5. Limitation of Liability

While we strive for high-quality service, My Virtual Assistant Inc. is not responsible for:

• Any financial losses due to errors or delays caused by virtual assistants.

• Any cybersecurity risks related to third-party tools (Google, Stripe, etc.).

6. Cancellations & Termination

• Clients may cancel their service at any time.

• Any unused hours will be refunded.

• We aim to work with clients until they find the right VA for their needs.

7. Intellectual Property

• Clients retain full ownership of the work created by their virtual assistants.

• Any branding, website content, or intellectual property of My Virtual Assistant Inc. cannot be copied or used without permission.

8. Dispute Resolution

In the event of a dispute, we will:

• Review all available evidence (including Hubstaff time-tracking).

• Work with both parties to reach a fair resolution.

This agreement is governed by the laws of Canada.

9. Updates to Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.

10. Contact Information

For any questions regarding these Terms & Conditions, you can contact us at:

📧 Email: info@myvirtualassistant.co